Who we are
Welcome to Urbanhides, where luxury meets affordability in the world of leather fashion. We are dedicated to curating a diverse selection of premium leather products that elevate your style while reflecting your individuality.
Our Mission
At Urbanhides, our mission is simple: to provide an unparalleled shopping experience to our valued customers. We are committed to offering a wide array of fashion accessories crafted from the finest quality leather, all at prices that won’t break the bank. Our dedication extends beyond just providing exceptional products; we strive to deliver outstanding customer service at every touchpoint.
Our Products
Indulge in our extensive collection of leather fashion accessories and apparels, carefully handpicked to embody both elegance and functionality. From timeless bags and sophisticated wallets to sleek belts, chic handbags, and stylish apparel pieces, each item in our range exudes craftsmanship and style. We meticulously source and select every piece to ensure it meets our rigorous standards of quality and design.
Customization
At Urbanhides, we understand that true luxury lies in the ability to express oneself uniquely. That’s why we offer personalized customization services, allowing you to bring your vision to life. Whether it’s adding a monogram to a wallet or designing a bespoke bag from scratch, our skilled artisans are dedicated to fulfilling your individual needs with precision and care.
Craftsmanship
We take pride in upholding the rich tradition of leather craftsmanship, evident in every stitch and detail of our products. Each item is expertly crafted using techniques passed down through generations, ensuring durability and longevity. When you choose Urbanhides, you’re investing in more than just a fashion accessory; you’re acquiring a timeless piece of artistry.
Join the Urbanhides Family
Discover the epitome of style and sophistication with Urbanhides. Whether you’re treating yourself or searching for the perfect gift, we invite you to explore our collection and experience the unparalleled luxury of fine leather goods. Thank you for choosing Urbanhides, where your journey to elevated elegance begins.
Terms and Conditions
These Terms and Conditions govern your use of the Urbanhides website and the purchase of products from Urbanhides. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any purchase.
1. Product Information
Urbanhides makes every effort to accurately display the colors, descriptions, and specifications of our products on the website. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
2. Pricing
All prices displayed on the Urbanhides website are in the currency specified and are subject to change without notice. While we strive to ensure the accuracy of pricing information, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
3. Orders and Payment
By placing an order with Urbanhides, you are offering to purchase the products specified in your order. All orders are subject to availability and acceptance by Urbanhides. Once your order is placed, you will receive an order confirmation email detailing the products you have purchased and their total cost.
Payment for orders must be made in full at the time of purchase. We accept payment via credit/debit card, PayPal, or any other payment method specified on our website.
4. Shipping and Delivery
Welcome to Urbanhides! We’re delighted that you’ve chosen to shop with us. Below you’ll find our shipping policy, which provides details on delivery times and shipping methods for both domestic and international orders.
Domestic Shipping (Within India)
Processing Time:
Orders are processed within 2-3 business days. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Time:
Standard Shipping: 3-7 business days, depending on your location.
Express Shipping: 2-3 business days. This option is available at checkout for an additional fee.
Shipping Costs:
Standard Shipping: A standard shipping rate of ₹75 will be applied on all orders
Tracking Your Order:
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
Delivery Issues:
If you experience any issues with your delivery, please contact our customer service team at [email protected]
International Shipping
Processing Time:
Orders are processed within 2-3 business days. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Time:
Standard International Shipping: 7-21 business days, depending on the destination country. A charge of $35 will be applicable for the shipment of the order.
Express International Shipping: 3-7 business days. This option is available at checkout for an additional fee.
Shipping Costs:
Customs duties, taxes, and other fees are the responsibility of the customer and are not included in the shipping cost.
Tracking Your Order:
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
Delivery Issues:
If you encounter any issues with your international delivery, please reach out to our customer service team at [Customer Service Email] or call us at +1-323-284-6307 . Please be aware that international shipments may be subject to customs delays beyond our control.
General Shipping Information:
Order Fulfillment: Orders are processed and shipped from our warehouse during business hours, Monday through Friday.
Address Accuracy: Please ensure that your shipping address is correct at checkout. We are not responsible for lost or delayed shipments due to incorrect address information provided by the customer.
Order Modifications: If you need to make changes to your order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.
Thank you for shopping with urbanhides. We appreciate your business and are here to assist with any questions or concerns you may have regarding your order.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase from Urbanhides. If for any reason you are not satisfied, you may return the item(s) within 15 days of receipt for a refund or exchange, subject to our Returns and Exchanges Policy.
6. Privacy
- Introduction
Welcome to Urbanhides. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [www.urbanhides.com] and purchase our leather apparel and accessories, including T-shirts for men and women. By using our website, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following types of information:
2.1 Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and transaction details.
2.2 Transaction Information: Details of the products you purchase, your purchase history, and the date and time of transactions.
2.3 Usage Data: Information about how you interact with our website, including IP addresses, browser types, operating systems, referring URLs, and pages viewed.
2.4 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
- How We Use Your Information
We use your information for the following purposes:
3.1 To Process Transactions: To fulfill your orders, process payments, and deliver products.
3.2 To Improve Our Services: To analyze usage patterns, improve website functionality, and tailor your experience.
3.3 To Communicate with You: To send order confirmations, updates, promotional materials, and respond to your inquiries.
3.4 To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- How We Share Your Information
We may share your information with:
4.1 Service Providers: Third-party vendors who assist us with payment processing, order fulfillment, shipping, marketing, and website analytics.
4.2 Legal Authorities: When required by law or to protect our rights, safety, or property, or that of others.
4.3 Business Transfers: In connection with any merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.
- Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Your Rights and Choices
6.1 Access and Correction: You have the right to access and correct your personal information. You can do this by logging into your account or contacting us.
6.2 Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
6.3 Cookies: You can manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically
7. Intellectual Property
All content on the Urbanhides website, including but not limited to text, graphics, logos, images, and software, is the property of Urbanhides and is protected by copyright and other intellectual property laws.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Government of India, Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of India.
9. Amendments
Urbanhides reserves the right to amend these Terms and Conditions at any time without prior notice. Any amendments will be effective immediately upon posting on the website. It is your responsibility to review these Terms and Conditions periodically for changes.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Refund and Returns PolicY
Overview
At UrbanHides we value your satisfaction and aim to provide you with high-quality leather products that meet your expectations. However, we understand that there may be instances where you need to return or seek a refund for your purchase. To ensure a seamless experience, we have outlined our Refund and Return Policy below:
1. Eligibility for Returns and Refunds:
Items must be returned within 07 days of purchase.
Items must be unused, unworn, and in their original condition with all tags attached.
Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.
Returns must be accompanied by proof of purchase, such as a receipt or order confirmation.
2. Process for Returns:
To initiate a return, please contact our customer service team at [contact email/phone number] to request a Return Merchandise Authorization (RMA) number.
Once you receive your RMA number, securely package the item(s) and include the RMA number on the outside of the package.
Ship the item(s) back to us using a trackable shipping method, and retain the tracking information for your records.
Upon receipt of the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If approved, we will process your refund or exchange as per your preference.
3. Refund Process:
Refunds will be issued to the original payment method used for the purchase.
Please allow 07 business days for the refund to reflect in your account, depending on your financial institution’s processing times. Refund will be issued only in case if wrong product is delivered. Also the customer needs to return the wrong product to get the refund issued.
4. Exchange Policy:
Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead.
5. Defective or Damaged Items:
In the rare event that you receive a defective or damaged item, please contact us immediately with photographic evidence of the issue.
We will arrange for a replacement or offer a full refund, including any shipping costs incurred.
6. Non-Returnable Items:
Gift cards, promotional items, and clearance sale items are non-returnable and non-refundable.
7. Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged item.
8. Restocking Fee:
A restocking fee may apply for returns that do not meet the eligibility criteria or are returned beyond the specified timeframe.
9. Policy Updates:
We reserve the right to amend or update our Refund and Return Policy at any time. Any changes will be communicated on our website.
By making a purchase on our website, you acknowledge and agree to abide by the terms of our Refund and Return Policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance. Thank you for choosing Urbanhides for your leather needs.
Attention!
Request for refund or exchange should be made within 7 days of your receiving the order.
Used items shall not receive any refund.
Please return the item in question in its original condition and packaging, along with its tags.
Include all paperwork like receipt and other relevant documents when returning the product.
Kindly allow some time for the credit to reflect on your credit card statement.
We advise customers to insure their return package as Urbanhides does not undertake responsibility of lost shipping, if any.
Contact us at {[email protected]} for questions related to refunds and returns.