Returns

At UrbanHides.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with our hassle-free return policy. Please review the details below to ensure a smooth return process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags and labels intact.
• Returns must be initiated within 30 days of the purchase date.
• Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.

2. How to Initiate a Return

Follow these simple steps to initiate your return:

1. Contact Us: Email our customer support team at [email protected] with your order number, reason for return, and any supporting photos (if applicable).
2. Receive Authorization: Once your return request is approved, we’ll provide you with a return authorization number (RAN) and instructions.
3. Ship the Item: Pack the item securely, include the RAN, and send it to the address provided in the instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we will:

• Notify you via email of the status of your return.
• Issue a refund to your original payment method within 5-7 business days, minus any applicable restocking fees (if any).

4. Exchanges

Need a different size, color, or product? We offer exchanges for eligible items, subject to availability. Please follow the return process to send the item back and indicate your desired exchange. If the item is unavailable, we’ll process a refund instead.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards
• Custom or personalized items
• Items damaged due to misuse, improper care, or wear and tear

6. Damaged or Defective Items

If your order arrives damaged or you receive the wrong item:

• Contact us at [email protected] within 7 days of receiving your order.
• Provide photos of the damage or incorrect item along with your order number.
• We will replace the item or issue a full refund, including shipping costs.

7. Return Shipping

You are responsible for paying the shipping costs for returning your item unless:

• The item arrived damaged, defective, or incorrect.
• UrbanHides.com has agreed to cover the return shipping as part of a special promotion.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. International Returns

For international orders, all return shipping costs, duties, and taxes are the responsibility of the customer. Please contact our team for detailed instructions.

9. Contact Us

If you have questions about our Return Policy or need further assistance, please reach out to us:

• Email: [email protected]
• Phone: +1 (323) 284-6307
• Address: 1624 S. Mojave Rd. Suite 110, Las Vegas NV, 89104, United States

This Return Policy is designed to provide a smooth and transparent process for our customers. Please reach out to us with any concerns—we’re here to help!