At UrbanHides.com, we are committed to delivering your purchases quickly and efficiently. Please review our Shipping Policy to understand our processes, delivery times, and costs.
1. Shipping Locations
We ship to all Countries. If your location is not listed during checkout, please contact our support team at [email protected] for assistance.
2. Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Options and Delivery Times
We offer the following shipping options to cater to your needs:
- Standard Shipping: Estimated delivery within 5-14 business days.
- International Shipping: Delivery times vary depending on the destination, typically 7-18 business days.
Delivery times may vary due to factors such as carrier delays, customs clearance, or unforeseen circumstances.
4. Shipping Costs
Shipping fees are calculated at checkout based on your order’s weight, dimensions, and destination.
- Free Shipping: Available on orders over $500
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package in real time.
6. International Shipping Details
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Delivery times may vary depending on the customs clearance process.
7. Delayed or Lost Packages
If your package is delayed or appears to be lost:
- Contact us at [email protected] with your order number and tracking details.
- We will work with the carrier to resolve the issue as quickly as possible.
8. Address Accuracy
Please ensure your shipping address is correct at the time of checkout. UrbanHides.com is not responsible for delivery issues due to incorrect or incomplete addresses.
9. Delivery Issues
If your order arrives damaged, or if items are missing, please contact us within 7 days of receiving your package. Provide photos of the damaged items and packaging to assist with the resolution process.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please reach out to us:
- Email: [email protected]
- Phone: +1 (323) 284-6307
- Address: 1624 S. Mojave Rd. Suite 110, Las Vegas NV, 89104, United States
UrbanHides.com is dedicated to ensuring a seamless shipping experience. Thank you for shopping with us!