General Questions
1. What is UrbanHides?
UrbanHides is a premium leather apparel brand specializing in handcrafted genuine leather jackets, coats, and accessories for men and women. Our collections are designed to combine timeless craftsmanship with modern style.
2. What products do you offer?
We offer men's and women's leather jackets, biker jackets, bomber jackets, suede jackets, leather coats, leather bags, wallets, belts, and other premium leather accessories.
3. Are your jackets made from genuine leather?
Yes. We use premium genuine leather, including lambskin, cowhide, and suede, depending on the product.
4. Where are UrbanHides products shipped?
We offer worldwide shipping to customers across the USA, Europe, Australia, Canada, the UK, and many other countries.
5. Do you sell directly through your website?
Yes. You can safely purchase directly from UrbanHides.com.
Product & Quality
6. Is lambskin leather genuine?
Yes. Lambskin is a premium natural leather known for its softness, flexibility, and luxurious feel.
7. How durable are your jackets?
With proper care, genuine leather jackets can last for many years and naturally develop character over time.
8. Why does every leather jacket look slightly different?
Leather is a natural material, so each jacket has unique grain patterns and textures.
9. Will my leather jacket soften over time?
Yes. Genuine leather becomes softer and more comfortable with regular wear.
10. Are your jackets handmade?
Our jackets are handcrafted with attention to detail and quality craftsmanship.
Customization
11. Do you offer custom sizing?
Yes. Many of our jackets can be made to your measurements.
12. Can I customize the color?
Customization options may be available for selected products.
13. Can I personalize my jacket?
Depending on the product, customization options such as lining, hardware, sizing, or monogramming may be available.
14. How long does a custom order take?
Custom orders typically require additional production time before shipping.
15. Can custom orders be returned?
Custom or personalized products are generally not eligible for return unless there is a manufacturing defect. Please confirm your policy before publishing.
Size & Fit
16. How do I choose the correct size?
Use our detailed size guide and compare your body measurements before ordering.
17. What if I'm between sizes?
If you prefer layering, consider the larger size. If you need assistance, contact our support team.
18. Can I request a made-to-measure jacket?
Yes, selected products support made-to-measure customization.
19. Do men's and women's jackets use different sizing?
Yes. Each collection follows its own size chart.
20. Can I exchange my jacket if the size doesn't fit?
Eligible products may be exchanged according to our exchange policy.
Orders
21. How do I place an order?
Simply add your selected product to the cart and complete checkout.
22. Can I cancel my order?
Orders may be canceled before production or shipment begins. Contact us as soon as possible.
23. Can I modify my order?
If production has not started, we may be able to update your order.
24. Will I receive an order confirmation?
Yes. An email confirmation is sent after your order is successfully placed.
25. How do I track my order?
Tracking details are emailed once your order ships.
Shipping
26. Do you offer worldwide shipping?
Yes.
27. Do you ship to the USA?
Yes.
28. Do you ship to Europe?
Yes.
29. Do you ship to Australia?
Yes.
30. Do you ship to Canada?
Yes.
31. How long does shipping take?
Delivery time depends on your location and the shipping method selected.
32. Is express shipping available?
Express shipping may be available for selected destinations.
33. How much does shipping cost?
Shipping charges are calculated during checkout or may be free if your store offers free shipping.
34. Are customs duties included?
Import duties and taxes depend on your country's regulations unless otherwise stated.
35. What happens if my package is delayed?
Please contact our support team if your shipment experiences an unexpected delay.
Returns & Exchanges
36. What is your return policy?
Eligible items can be returned according to our published return policy.
37. Can I exchange an item?
Yes, eligible items may be exchanged.
38. How do I request a return?
Contact customer support with your order details.
39. How long do refunds take?
Approved refunds are processed to the original payment method, though processing times vary by payment provider.
40. Are sale items returnable?
Final sale or clearance items may not be eligible for return.
Payments
41. Which payment methods do you accept?
We accept major payment methods displayed during checkout.
42. Is checkout secure?
Yes. We use secure payment processing and encrypted connections.
43. Can I pay using PayPal?
If PayPal is available at checkout, you may use it.
44. Do you accept credit cards?
Yes, if offered during checkout.
45. Is my payment information stored?
Sensitive payment information is processed securely according to applicable standards.
Leather Care
46. How do I clean my leather jacket?
Wipe it gently with a soft, dry or slightly damp cloth. Avoid harsh chemicals.
47. Can I wash it in a washing machine?
No. Machine washing can damage genuine leather.
48. How should I store my jacket?
Store it on a wide hanger in a cool, dry place away from direct sunlight.
49. Can leather get wet?
Leather can tolerate light moisture, but prolonged exposure to water should be avoided.
50. Should I condition my leather jacket?
Occasional conditioning with a leather care product can help maintain its appearance. Follow the product instructions.
Warranty & Support
51. Do your products come with a warranty?
If you offer a warranty, describe its terms here. Otherwise, state that manufacturing issues will be reviewed on a case-by-case basis.
52. How can I contact customer support?
Use the contact details listed on our Contact Us page.
53. What are your customer service hours?
Provide your actual business hours.
54. Can I contact you by email?
Yes. Reach us at care@urbanhides.com.
55. How quickly do you respond?
Response times vary, but we aim to reply promptly during business hours.
Privacy & Security
56. Is my personal information secure?
We use appropriate security measures to help protect customer information.
57. Do you share my personal information?
Please refer to our Privacy Policy for details on how customer information is handled.
58. Are cookies used on your website?
Yes. Cookies help improve website functionality and user experience.
59. Can I unsubscribe from marketing emails?
Yes. You can unsubscribe at any time using the link in our emails.
60. Where can I read your policies?
Our Shipping Policy, Return Policy, Privacy Policy, and Terms & Conditions are available on the website.
Still Need Help?
If your question isn't answered here, our customer support team is ready to help. Visit our Contact Us page or email care@urbanhides.com for assistance with products, sizing, orders, shipping, or customization.