Refund policy

Return & Refund Policy

Last Updated: July 12, 2018

At APPURBANHIDES FASHION PVT LTD, operating through UrbanHides.com (“UrbanHides,” “we,” “us,” or “our”), we are committed to providing quality leather garments and a reliable customer experience. If you are not completely satisfied with an eligible purchase, we are here to help.

Please read this Return & Refund Policy carefully before placing an order to understand the eligibility requirements, procedures, exclusions, and responsibilities associated with returns, refunds, and exchanges.

1. Eligibility for Returns

You may request a return for eligible items purchased from UrbanHides under the following conditions:

Return Timeframe: A return request must be initiated within 30 days of delivery.

Item Condition: The item must be unused, unworn, unwashed, unaltered, and returned in its original condition and packaging. All original tags, accessories, and documentation must be included where applicable.

Proof of Purchase: A valid order number, order confirmation, receipt, or other acceptable proof of purchase is required.

Items showing signs of wear, damage, alteration, misuse, washing, odors, stains, or missing tags may not be eligible for return or refund.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Custom-made or made-to-measure leather garments

  • Personalized or specially modified products

  • Special-order items

  • Gift cards or store credit

  • Items marked as “Final Sale” or “Non-Returnable”

  • Items that have been worn, washed, altered, damaged, or used after delivery

Because custom and made-to-measure garments are produced according to individual specifications, measurements, or customization requests, they may not be eligible for standard returns unless they arrive defective, damaged, or materially different from the confirmed order specifications.

If you are unsure whether a product is eligible for return, please contact UrbanHides customer support before placing your order.

3. Return Process

3.1 Initiating a Return

To request a return:

  1. Contact the UrbanHides customer support team using the contact details provided on UrbanHides.com.

  2. Provide your order number and the reason for requesting the return.

  3. Include photographs where the item is damaged, defective, or incorrect.

  4. Wait for return instructions and authorization before shipping the item.

Please do not return an item without receiving return instructions. Unauthorized returns may be delayed or refused.

3.2 Packaging and Shipping

When returning an approved item:

  • Securely package the product to prevent damage during transit.

  • Include all original tags, accessories, packaging, and documentation.

  • Ship the item to the return address provided by our customer support team.

  • Retain your shipping receipt and tracking information until the return has been completed.

UrbanHides is not responsible for returned packages that are lost or damaged during return transit when shipping is arranged by the customer.

4. Refunds

After we receive your returned item, it will be inspected to determine whether it meets the conditions of this Return & Refund Policy.

We will notify you whether your refund request has been approved or rejected.

If approved:

  • The refund will be issued to the original payment method whenever possible.

  • Approved refunds are generally processed within 7 business days after inspection.

  • Your bank, card provider, or payment processor may require additional time to display the refund in your account.

  • Original shipping charges are generally non-refundable unless the return results from an error by UrbanHides or an eligible defective or incorrect item.

Refund eligibility applies only to items that satisfy the requirements stated in this policy.

5. Exchanges

UrbanHides may offer an exchange for eligible products that arrive:

  • Defective

  • Damaged

  • Incorrect

  • Materially different from the confirmed order

To request an exchange, follow the return process described above and indicate that you would prefer an exchange.

All exchanges are subject to product and material availability. If a suitable replacement is unavailable, an eligible refund or other appropriate resolution may be offered.

6. Return Shipping Costs

Customers are generally responsible for return shipping costs for eligible standard returns.

If a verified return is required because UrbanHides sent an incorrect item or the product arrived defective or damaged, reasonable return or replacement shipping arrangements may be provided according to the circumstances of the claim.

Shipping charges, customs fees, duties, taxes, and other external charges may be non-refundable unless otherwise required by applicable law.

7. International Returns

For international orders, customers are generally responsible for:

  • Return shipping costs

  • Customs duties

  • Import or export charges

  • Taxes

  • Brokerage or handling fees

Approved refunds generally apply to the eligible product value only, excluding non-refundable shipping fees, duties, taxes, and other third-party charges, unless otherwise required by applicable law.

Customers should follow the return instructions provided by UrbanHides before sending an international return.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact UrbanHides customer support as soon as possible after delivery.

Please provide:

  • Your order number

  • A clear description of the issue

  • Photographs of the item

  • Photographs of the packaging, where relevant

We will review the information and provide an appropriate resolution based on the circumstances and applicable consumer laws.

9. Custom and Made-to-Measure Orders

Custom-made and made-to-measure leather garments are created according to customer-selected specifications, measurements, designs, colors, or other personalization requests.

Customers are responsible for providing accurate measurements and confirming customization details before production begins.

Due to the personalized nature of these products, custom and made-to-measure orders are generally non-returnable and non-refundable unless the item is defective, damaged on arrival, or does not materially match the confirmed order specifications.

10. Order Cancellations

If you wish to cancel an order, contact UrbanHides as soon as possible.

Cancellation may not be possible once an order has entered production, customization, processing, or shipment. Custom-made and made-to-measure orders may become non-cancellable once production has started.

Any approved cancellation and refund will be handled according to the order status and applicable payment processing conditions.

11. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, refund, exchange, damaged item, incorrect order, or custom leather garment, please contact our customer support team.

APPURBANHIDES FASHION PVT LTD
Website: UrbanHides.com
Customer Support Email: care@urbanhides.com

When contacting us about an existing order, please include your order number and a clear description of your request. For damaged, defective, or incorrect items, please also provide clear photographs to help us review your request efficiently.

We value our customers and aim to make eligible return, refund, and exchange requests as clear and straightforward as possible.