We're Here to Help You Track Your Order
At UrbanHides, every jacket is handcrafted with care and attention to detail. Because many of our products are made to order and customized, shipping details are provided manually by our customer support team once your order has been prepared and dispatched.
If you've already placed an order and would like to check its status, our team is happy to assist.
How to Track Your Order
Please contact our customer support team with the following information:
- Order Number
- Full Name
- Email Address Used for Purchase
Once we verify your order, we'll provide you with:
- Current Order Status
- Production Update
- Dispatch Confirmation
- Shipping Carrier Details
- Tracking Number (when available)
- Estimated Delivery Information
How You'll Receive Your Tracking Details
After your order has been dispatched, our customer support team will send your tracking information manually via email.
Depending on your shipment, you'll receive:
- Courier Name
- Tracking Number
- Tracking Instructions
- Estimated Delivery Date
If you haven't received your tracking information yet, your order may still be in production, quality inspection, or awaiting dispatch.
Order Status Updates
Your order may be in one of the following stages:
- Order Confirmed
- Payment Verified
- Production in Progress
- Handcrafted by Our Artisans
- Quality Inspection
- Ready for Dispatch
- Shipped
- Delivered
Need Help?
If you have any questions regarding your order, please contact our support team.
Email: care@urbanhides.com
Our customer support team typically responds within 24–48 business hours.
Worldwide Shipping
UrbanHides proudly delivers premium handcrafted leather jackets and accessories to customers across the USA, United Kingdom, Europe, Australia, Canada, and many other countries worldwide.
Frequently Asked Questions
How do I get my tracking number?
Tracking numbers are sent manually by our customer support team after your order has been dispatched.
When will I receive my tracking details?
Once your order ships, we'll email you the courier details and tracking number.
My order hasn't shipped yet. What does that mean?
Many UrbanHides products are handcrafted or customized, so production may take additional time before dispatch.
Can I request an order update?
Yes. Simply email care@urbanhides.com with your order number, and we'll provide the latest status.
Why is tracking sent manually?
Because we offer handcrafted and custom-made leather apparel, each order is carefully processed. Providing tracking details manually allows us to verify shipment information and ensure you receive accurate updates.
Our Commitment
At UrbanHides, we're committed to keeping you informed throughout your order journey. From production to delivery, our team is here to provide accurate updates and responsive support so you can shop with confidence.
Thank you for choosing UrbanHides.